UK BATHROOM STORE – COVID-19 UPDATE
All information correct as at 1 November 2020
BUSINESS AS USUAL
This is what our team do:
"I placed an order during the Covid-19 lockdown, as the website advised they were still supplying via home delivery. I had an email on Saturday to advise that the suppliers of the items I had ordered were closed until after lockdown, but that I could leave my items on back order or call them for alternative suggestions. I called up and spoke to Gary, he showed me through the website very similar alternatives that were available and got them ordered and I received them on the Monday, despite changing the size of the bath required! Absolutely phenomenal customer service by UK Bathroom Store, and also by their supplier Tissino, who brought both sizes of bath to ensure I received the one I wanted and charged no extra for the size change! I will be recommending this company to everyone I know, customer service like this is hard to come by nowadays, and everyone deserves a bit of it!"
OUR STATUS AND YOUR ORDERS
✔ We are open to take your orders online, by phone and live chat
✔ Next day non-contact deliveries available
✔ All your orders are being fulfilled, if there are any supply issues we will notify you as soon as possible
✔ We have extensive stock available
Following the government’s announcement of a national lockdown on 5 November some of our suppliers have made the decision to temporarily close their offices and warehouses to protect their staff. In these cases we’re amending their products to indicate that there may be a delay in supplying goods.
All our suppliers are currently operational, however a small few are working with limited capacity. Due to supply chain issues some products are affected.
Further to this we stock an extensive selection of over 1,000 items including a huge range of Crosswater MPRO and our Clearance section is bursting with bargains to be had right off the shelf!
TALK TO US
Our friendly sales team – Gary, Marc and Martin – have over 50 years collective plumbing and bathroom sales experience. If you’re looking for an item and can’t find it they’ll be able to find you an alternative. If you’ve got a plumbing emergency then call us and we’ll help you to find a replacement. Ring us on 01524 841087 or contact us over Live Chat or email at firstname.lastname@example.org. We’re here to help.
We are dedicated to providing an excellent service to our customers and at the moment that means protecting you and our staff. Our office staff are primarily working from home and fully equipped to help you with your order.
These are all via DPD, who are operating a contactless service where you will not be required to sign and they are taking exceptional steps to ensure your safety. For more details .visit DPDs service updates
We deliver through The Pallet Network. All deliveries are kerbside and no one will enter your property. We’ll do everything we can to notify you of the delivery and any issues arising.
Lastly, thank you for your patience and understanding. Our staff love what they do and want to help. If you’ve got any questions, pick up the phone and speak to one of the team on 01524 841087.
Stay home, be safe and be healthy.