Shipping and Returns Information

Delivery Charges

Delivery is charged as follows :-

Small Items :- £7.95
Medium Items :- £14.95
Large Items :- £29.95

Only one delivery charge is payable per order and that will be the cost to ship the largest item in the order.

Orders £500 and over delivery is Free to all UK Mainland addresses.

PLEASE NOTE :- Heavy items are shipped on a "roadside" service, the driver is not insured to unpackage / check your goods and it is your responsibility to ensure that someone is available to move the goods into your property. Pallet deliveries are a one time attempt delivery and if the you are not available at the agreed date to accept delivery an additional redelivery charge will become applicable.

Do you deliver outside the UK Mainland ?

We do deliver to some off shore addresses but this incurs additional costs and customers should ring for advice on delivery times and prices.

How long does delivery take ?

This will depend on the specific items that you have ordered, and the number of items you have ordered (we will generally hold onto items until we can ship everything in one order together). Most items are shipped within 3 working days although allow 7 working days in some circumstances. If you require a more specific delivery time or for more information either e-mail us or call us on 01524 841087.

We cannot guarantee delivery times.

How are my items shipped?

We use a variety of couriers and methods depending on the items that you have ordered and decide on the most efficient / reliable method depending on the size and weight of the order.

Can I collect my order and save on shipping ?

Yes, you can collect your order from our warehouse. Please ensure that you select this option during the checkout procedure and ensure that you have an adequate vehicle to move the items. We will contact you as soon your order is ready for collection and arrange a suitable time for you to collect.

Returns policy ?

Under no conditions can goods be returned where they have been a special order or out of stock.

If you change your mind about the products or order goods in error you can return it to us subject to a 25% re-stocking fee, the cost of delivery to you and the cost of the return delivery to us. However this does not apply where goods ordered are "Special Order" or not from our own stocks.

It is your responsibility to ensure that returned items reach us in good condition. We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance. If the goods do not arrive back at our warehouse in a re-saleable condition UK Bathroom Store Ltd reserve the right to refuse a refund.

The goods should be well packed in their original packaging, using clear tape and marked only with the address label provided.

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